---
title: Troubleshooting the Dymo label printer
description: "General troubleshooting for the Dymo label printer: updating Dymo Connect, checking the web service and testing printing outside ILUM Access."
---

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# Troubleshooting the Dymo label printer

## It is annoying when things stop working - here you can get some help with troubleshooting

Troubleshooting (general):

1. Update Dymo Connect (see further down)
2. Make sure the Dymo Web Service is running (right-click the icon - select Diagnose)

![](https://faq.invicta.no/hubfs/Knowledge%20Base%20Import/blobid2-69313ff2d2432.png)

If not, make sure the software is installed and restart the PC

1. Check that ILUM Access is communicating with the web service (at the bottom of the Sample Registration page it should say Yes

![](https://faq.invicta.no/hubfs/Knowledge%20Base%20Import/blobid3-69313ff3076fc.png)

If not:  
Check the environment here:  
[https://qajavascriptsdktests.azurewebsites.net/JavaScript/CheckEnvironment/CheckEnvironment.html](https://qajavascriptsdktests.azurewebsites.net/JavaScript/CheckEnvironment/CheckEnvironment.html)  
Press Check: it should say true, true, true  
If not, see point 2

 

2\. Test whether printing works from a page not related to Invicta:

[https://qajavascriptsdktests.azurewebsites.net/JavaScript/VisitorManagement/VisitorManagement.html](https://qajavascriptsdktests.azurewebsites.net/JavaScript/VisitorManagement/VisitorManagement.html)  
If it prints, everything is working correctly on your end

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