Troubleshooting (general):
- Update Dymo Connect (see further down)
- Make sure the Dymo Web Service is running (right-click the icon - select Diagnose)
If not, make sure the software is installed and restart the PC
- Check that ILUM Access is communicating with the web service (at the bottom of the Sample Registration page it should say Yes
If not:
Check the environment here:
https://qajavascriptsdktests.azurewebsites.net/JavaScript/CheckEnvironment/CheckEnvironment.html
Press Check: it should say true, true, true
If not, see point 2
2. Test whether printing works from a page not related to Invicta:
https://qajavascriptsdktests.azurewebsites.net/JavaScript/VisitorManagement/VisitorManagement.html
If it prints, everything is working correctly on your end