What: Popup when you try to print a label
Cause 1: You do not actually have a Dymo printer
Cause 2: Dymo Connect (DCS) needs to be updated or installed
Cause 3: Dymo Label Web Service is not running
Solution: Purchase and install a Dymo label printer. Install the Dymo Connect (DCS) software
The service supports all Dymo desktop printers (not handheld models). The service does not support label printers from other manufacturers.
Open Dymo Connect -> Help -> Check for updates
If an update is downloaded, you should restart the PC after installation
Download: https://www.dymo.com/online-support.html
Windows:
After the correct version is running, make sure that the Dymo Label Web Service is running (this should happen automatically - it is included with DCS). It handles requests from the browser to the printer.
Web Service available in the system tray
ILUM Access:
On the Sample Registration page, at the bottom, you will see the browser's status regarding the Dymo printer.
This example shows correct communication between DCS/Web Service and ILUM Access. If either of the two lines says No, see above for solutions
Further troubleshooting:
To check the browser environment and find where any remaining errors are:
Press "Check"
The expected correct result is:
isBrowserSupported: true
isFrameworkInstalled: true
isWebServicePresent: true
If not:
errorDetails:
If
isBrowserSupported: false
Use Google Chrome, Microsoft Edge or another browser (not older versions of Internet Explorer).
If
isFrameworkInstalled: false
Install version 1.4.3 or newer of DCS
If
isWebServicePresent: false
Install Dymo Connect
https://www.dymo.com/online-support.html
Make sure the Dymo Web Service is running
To verify (after all the values above are true), you can create a label on this page:
Your printer should be available in the menu if everything is working:
Solution 2
- Uninstall both Dymo Connect and Dymo Label Software (all Dymo software)
- Install Dymo Connect (latest version, from https://www.dymo.com/compatibility-chart.html )
Solution 3
Alternative solution (if none of the above solved the problem)
1. Log on to your computer as an administrator.
2. Disconnect the LabelWriter printer from the computer via the USB cable.
3. Open "Control Panel", select "Uninstall DYMO Connect" in "Programs and Features".
4. After the uninstallation is complete, find "mmc.exe" in the "Start" menu.
5. Open "mmc.exe" and select "File" -> "Add/Remove Snap-in...".
6. In the left-hand menu bar, select Certificates, then click Add and OK.
7. Click "Certificates - Current User". Select Trusted Root Certification Authorities -> Certificates from the list.
8. Delete "DYMO Root CA (for localhost)" by right-clicking.
9. Click the link below to reinstall the DYMO software:
https://www.dymo.com/support?cfid=dymo-compatibility-chart
10. Reconnect the printer's USB cable.
11. Open DYMO WebService as administrator.
- Found through the Start menu in Windows (e.g. Dymo > Dymo Connect Service
- Alternatively, find it in the Dymo folder (e.g. Program Files > Dymo > Dymo Connect).
- The specific path is: "C:\Program Files (x86)\DYMO\DYMO Connect\DYMO.WebApi.Win.Host.exe"