--- title: I get the message No Dymo printer is installed? description: "Troubleshooting the 'No Dymo printer is installed' message: causes, Dymo Connect installation, web service checks and alternative fixes." --- [Skip to content](https://faq.invicta.no/faq-en/i-get-the-message-no-dymo-printer-is-installed#main-content) - [English](https://faq.invicta.no/faq-en/i-get-the-message-no-dymo-printer-is-installed) - [Norsk](https://faq.invicta.no/faq/jeg-får-meldingen-ingen-dymo-printer-er-installert) English Show submenu for translations [![Invicta\_logo\_blue](https://faq.invicta.no/hs-fs/hubfs/Invicta_logo_blue.png?width=70&height=102&name=Invicta_logo_blue.png)](https://www.invicta.no) - [Hjem](https://www.invicta.no/) - [Bransjer](https://www.invicta.no/#bransjer) - [Analysetjenester](https://www.invicta.no/#tjenester) - [Ilum Access Kundeportal](https://access.ilum.no/login) Open main navigation Close main navigation - [Hjem](https://www.invicta.no/) - [Bransjer](https://www.invicta.no/#bransjer) - [Analysetjenester](https://www.invicta.no/#tjenester) - [Ilum Access Kundeportal](https://access.ilum.no/login) - - [English](https://faq.invicta.no/faq-en/i-get-the-message-no-dymo-printer-is-installed) - [Norsk](https://faq.invicta.no/faq/jeg-får-meldingen-ingen-dymo-printer-er-installert) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Invicta FAQ](https://faq.invicta.no/faq-en?hsLang=en) 2. [Digital tools](https://faq.invicta.no/faq-en/digital-tools?hsLang=en) 3. [Troubleshooting ILUM Access](https://faq.invicta.no/faq-en/digital-tools?hsLang=en#troubleshooting-ilum-access) # I get the message No Dymo printer is installed? ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdwmuaaEAsQ1f7ts-cR8yNnUsNtMclUURNYa2sjh10KWBIAn-paGvSgVlGFWKoqqco05w3RxMT2eGT7q3wide25-40E_MXHymTfoqifkMxYY7Qw7yW2YfdmD8w97TVB2gZHhaw9PikqVsuLkyeFl2synrc?key=2b0ZTqoIOmaBHq2o4CP9rw) **What:** Popup when you try to print a label **Cause 1:** You do not actually have a Dymo printer **Cause 2:** Dymo Connect (DCS) needs to be updated or installed **Cause 3:** Dymo Label Web Service is not running **Solution:** Purchase and install a Dymo label printer. Install the Dymo Connect (DCS) software The service supports all Dymo desktop printers (not handheld models). The service does not support label printers from other manufacturers.   Open Dymo Connect -\> Help -\> Check for updates If an update is downloaded, you should restart the PC after installation   **Download:** [https://www.dymo.com/online-support.html](https://www.dymo.com/online-support.html) Windows:   After the correct version is running, make sure that the Dymo Label Web Service is running (this should happen automatically - it is included with DCS). It handles requests from the browser to the printer. ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfmPeojx5TaTpSMFC4c033LsNh0AcX-or0iPMdu9OQlU6phlMN_nvcSODfbi7WqtAuIU5y3eU4LWeuLwZkmKFMg0-GS8y7xKHQlRMqEUXAyHY87yeGvFlIJ3ZCdUx-GoPfMfsCYHtRqpMst5wEnovj0OA?key=2b0ZTqoIOmaBHq2o4CP9rw) Web Service available in the system tray **ILUM Access:** On the Sample Registration page, at the bottom, you will see the browser's status regarding the Dymo printer. ![](https://faq.invicta.no/hubfs/Knowledge%20Base%20Import/blobid0-66aa0f166a0d2.png) This example shows correct communication between DCS/Web Service and ILUM Access. If either of the two lines says No, see above for solutions         **Further troubleshooting:**   To check the browser environment and find where any remaining errors are: [https://s3.amazonaws.com/download.dymo.com/dymo/Software/JavaScript/CheckEnvironment/CheckEnvironment.html](https://s3.amazonaws.com/download.dymo.com/dymo/Software/JavaScript/CheckEnvironment/CheckEnvironment.html)     Press "Check" The expected correct result is: isBrowserSupported: **true** isFrameworkInstalled: **true** isWebServicePresent: **true**   If not: errorDetails: If isBrowserSupported: false Use Google Chrome, Microsoft Edge or another browser (not older versions of Internet Explorer). If isFrameworkInstalled: false Install version 1.4.3 or newer of DCS If isWebServicePresent: false Install Dymo Connect [https://www.dymo.com/online-support.html](https://www.dymo.com/online-support.html) Make sure the Dymo Web Service is running To verify (after all the values above are true), you can create a label on this page: [https://s3.amazonaws.com/download.dymo.com/dymo/Software/JavaScript/VisitorManagement/VisitorManagement.html](https://s3.amazonaws.com/download.dymo.com/dymo/Software/JavaScript/VisitorManagement/VisitorManagement.html) Your printer should be available in the menu if everything is working: ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXd_lph-e0sBfQwwAQJSjTBFDY_uLWbtwvECj4zdr-Jq6IjZsLD8zbFGYrVup5pabHY7JNXEcaB5G8VfyMyMu5Nwpil3gI5o6hz-wfxugpjDYKQ5ME31CTRH38MZvDDElRlgDg1O5FhVEAyQXdkjWxtnOkM?key=2b0ZTqoIOmaBHq2o4CP9rw) **Solution 2** 1. Uninstall both Dymo Connect and Dymo Label Software (all Dymo software) 2. Install Dymo Connect (latest version, from [https://www.dymo.com/compatibility-chart.html](https://www.dymo.com/compatibility-chart.html) ) 3. ![](https://faq.invicta.no/hs-fs/hubfs/Knowledge%20Base%20Import/blobid1-66aa0f1660ec5.png?width=643&height=234&name=blobid1-66aa0f1660ec5.png)       **Solution 3** Alternative solution (if none of the above solved the problem) 1\. Log on to your computer as an administrator. 2\. Disconnect the LabelWriter printer from the computer via the USB cable. 3\. Open "Control Panel", select "Uninstall DYMO Connect" in "Programs and Features". 4\. After the uninstallation is complete, find "mmc.exe" in the "Start" menu. 5\. Open "mmc.exe" and select "File" -\> "Add/Remove Snap-in...". 6\. In the left-hand menu bar, select Certificates, then click Add and OK. 7\. Click "Certificates - Current User". Select Trusted Root Certification Authorities -\> Certificates from the list. 8\. Delete "DYMO Root CA (for localhost)" by right-clicking. 9\. Click the link below to reinstall the DYMO software:   [https://www.dymo.com/support?cfid=dymo-compatibility-chart](https://www.dymo.com/support?cfid=dymo-compatibility-chart)   10\. Reconnect the printer's USB cable. 11\. Open DYMO WebService as administrator.   - Found through the Start menu in Windows (e.g. Dymo \> Dymo Connect Service - Alternatively, find it in the Dymo folder (e.g. Program Files \> Dymo \> Dymo Connect). - The specific path is: "C:\\Program Files (x86)\\DYMO\\DYMO Connect\\DYMO.WebApi.Win.Host.exe" - [General](https://faq.invicta.no/faq-en/general?hsLang=en) - [Get started](https://faq.invicta.no/faq-en/get-started?hsLang=en#main-content) - [First time using us](https://faq.invicta.no/faq-en/get-started?hsLang=en#first-time-using-us) - [How the sampling process works](https://faq.invicta.no/faq-en/get-started?hsLang=en#how-the-sampling-process-works) - [Submitting samples](https://faq.invicta.no/faq-en/submitting-samples?hsLang=en#main-content) - [Sampling equipment and packaging](https://faq.invicta.no/faq-en/submitting-samples?hsLang=en#sampling-equipment-and-packaging) - [Labelling and sample forms](https://faq.invicta.no/faq-en/submitting-samples?hsLang=en#labelling-and-sample-forms) - [Shipping and logistics](https://faq.invicta.no/faq-en/submitting-samples?hsLang=en#shipping-and-logistics) - [Products and analysis types](https://faq.invicta.no/faq-en/products-and-analysis-types?hsLang=en#main-content) - [Oil analysis](https://faq.invicta.no/faq-en/products-and-analysis-types?hsLang=en#oil-analysis) - [Fuel analysis](https://faq.invicta.no/faq-en/products-and-analysis-types?hsLang=en#fuel-analysis) - [Coolant analysis](https://faq.invicta.no/faq-en/products-and-analysis-types?hsLang=en#coolant-analysis) - [Status and follow-up](https://faq.invicta.no/faq-en/status-and-follow-up?hsLang=en#main-content) - [Reports and results](https://faq.invicta.no/faq-en/status-and-follow-up?hsLang=en#reports-and-results) - [Digital tools](https://faq.invicta.no/faq-en/digital-tools?hsLang=en#main-content) - [App (ILUM Mobile)](https://faq.invicta.no/faq-en/digital-tools?hsLang=en#app-ilum-mobile) - [Web Portal (ILUM Access)](https://faq.invicta.no/faq-en/digital-tools?hsLang=en#web-portal-ilum-access) - [API (ILUM Connect)](https://faq.invicta.no/faq-en/digital-tools?hsLang=en#api-ilum-connect) - [Troubleshooting ILUM Access](https://faq.invicta.no/faq-en/digital-tools?hsLang=en#troubleshooting-ilum-access) [![Invicta AS](https://www.invicta.no/wp-content/uploads/2025/09/Invicta_logo_white.png)](https://www.invicta.no/hjem/) Trondheimsveien 436b 0962 Oslo Tel: [+47 22 90 13 80](tel:+4722901380) E-post: [post@invicta.no](mailto:post@invicta.no) ### Linker - [Om oss](https://www.invicta.no/om-oss/) - [CO2 kalkulator](https://www.invicta.no/co2-kalkulator/) - [Bestill prøveflaske](https://www.invicta.no/proveemballasje/#riktig-emballasje) - [Om våre rapporter](https://www.invicta.no/rapporteringer/) - [Bestill møte](https://www.invicta.no/nettmote/) ### Informasjon - [Kontakt oss](https://www.invicta.no/kontakt-oss/) - [Ledig stilling](https://www.invicta.no/ledig-stilling/) - [ILUM Access](https://access.ilum.no/login) - [ILUM Mobile – App](https://www.invicta.no/ilum-mobile/) - [Tilbakemelding](https://www.invicta.no/feedback/) - [Klage](https://www.invicta.no/klage/) - [Personvern & policy](https://www.invicta.no/privacy-policy/) Copyright 2026 © **Invicta AS | Org.no.: NO 936 420 133 MVA**