Digital tools
App (ILUM Mobile)
Web Portal (ILUM Access)
- How do I add new machines or components?
- How do I link a purchase order (PO) number to a sample?
- How do I register samples in the portal?
- How do I create a user account in the web portal?
- Login and home screen
- Summary reports
- Samples in transit / Pending samples
- Trending analysis results
- Last Samples overview
- Can I download reports as PDF?
- Does the portal require special software?
- Where do I find my latest reports?
- Where can I see the status of the samples I have submitted?
- I have forgotten my password, what do I do?
- Machines and units
API (ILUM Connect)
Troubleshooting ILUM Access
- I cannot connect to my Dymo LabelWriter?
- Incorrect username and password (cannot log in)?
- I only get a white screen in the browser, with the text Loading....?
- I get the message No Dymo printer is installed?
- Troubleshooting the Dymo label printer
- I am experiencing unusual slowness in Ilum Access, the web portal?